Module 1: RETAIL BANKING

  • Overview of Banking & Finance

  • Finance & Accounting Fundamentals

  • RBI – Roles / Functions

  • Banking Structure & its functions

  • Type of Customer

  • KYC/AML Guidelines

  • Documentation – CASA

  • NRE / NRO / EEFC & RFC Account

  • Cash Operations

  • Fund Transfer – RTGS/NEFT/IMPS/NACH

  • Clearing Operations & CTS

  • Third Party Products – Sale & Service

  • Account Services(Non-financial)

  • Customer Grievance Handling

  • Deliverable Management

  • ATM Operations

  • Lobby Management

Module 2: REGULATORY GUIDELINES

  • Customer Service

  • BCSBI & Labour Law Compliance

  • POSH (Prevention Of Sexual Harassment at Work Place)

  • RBI , NHB ,RERA, FEMA and Anti-Money Laundering

Module 3: BANKING SALES

  • Selling Skills

  • Relationship Management

  • KYC Guidelines

  • Cross Selling

Module 4: RISK MANAGEMENT

  • Preventive Vigilance

  • Document Verification Sites – PAN Card, Dl & Aaadhar

  • e-Surveillance & Data Capturing

Module 5: DIGITAL BANKING

  • Digital Banking Channels & Products

  • Branchless Banking

  • Marketing of Digital Banking Products

  • Payment Systems

Module 6: PROFESSIONAL EXCELLANCE

  • Communication Skills

  • Business Etiquettes

  • Mock Interviews, Group Discussion

Module 7: RETAIL TRADE

  • Balance of Payment & Trade

  • FEMA / EXIM / FEDAI Guidelines

  • ICC Rules – Incoterms/URC/URR

  • Documentation – Bill of Exchange/Invoice/Bill of lading & Airway Bill

  • Letter of Credit/Types & Bank Guarantee

  • Imports – Buyers Credit & Merchant

  • Pre/Post Shipment Exports

  • International Finance – Libor/Loan Syndication

  • Risk – Currency Risk, Country Risk, Credit Risk, Exchange Risk & Legal Risk

Module 8: MS EXCEL

  • Basics of Excel & Formulas

  • VLookup & HLookup

  • Pivot Table

  • Important Functions

Module 9: CORE BANKING SOLUTION

  • Finacle

  • Flexcube

Module 10 : Assets Sale

  • Auto Loan

  • Personal Loan

  • Home Loan

  • Loan Against Property

  • Agri Loan

  • Credit Cards

  • Business loans

  • SME Loans

  • Document Verification Sites – PAN Card, Dl & Aaadhar

  • Facebook
  • Twitter
  • YouTube
  • Instagram

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