Module 1: RETAIL BANKING
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Overview of Banking & Finance
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Finance & Accounting Fundamentals
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RBI – Roles / Functions
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Banking Structure & its functions
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Type of Customer
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KYC/AML Guidelines
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Documentation – CASA
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NRE / NRO / EEFC & RFC Account
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Cash Operations
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Fund Transfer – RTGS/NEFT/IMPS/NACH
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Clearing Operations & CTS
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Third Party Products – Sale & Service
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Account Services(Non-financial)
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Customer Grievance Handling
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Deliverable Management
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ATM Operations
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Lobby Management
Module 2: REGULATORY GUIDELINES
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Customer Service
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BCSBI & Labour Law Compliance
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POSH (Prevention Of Sexual Harassment at Work Place)
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RBI , NHB ,RERA, FEMA and Anti-Money Laundering
Module 3: BANKING SALES
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Selling Skills
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Relationship Management
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KYC Guidelines
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Cross Selling
Module 4: RISK MANAGEMENT
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Preventive Vigilance
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Document Verification Sites – PAN Card, Dl & Aaadhar
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e-Surveillance & Data Capturing
Module 5: DIGITAL BANKING
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Digital Banking Channels & Products
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Branchless Banking
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Marketing of Digital Banking Products
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Payment Systems
Module 6: PROFESSIONAL EXCELLANCE
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Communication Skills
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Business Etiquettes
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Mock Interviews, Group Discussion
Module 7: RETAIL TRADE
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Balance of Payment & Trade
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FEMA / EXIM / FEDAI Guidelines
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ICC Rules – Incoterms/URC/URR
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Documentation – Bill of Exchange/Invoice/Bill of lading & Airway Bill
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Letter of Credit/Types & Bank Guarantee
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Imports – Buyers Credit & Merchant
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Pre/Post Shipment Exports
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International Finance – Libor/Loan Syndication
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Risk – Currency Risk, Country Risk, Credit Risk, Exchange Risk & Legal Risk
Module 8: MS EXCEL
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Basics of Excel & Formulas
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VLookup & HLookup
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Pivot Table
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Important Functions
Module 9: CORE BANKING SOLUTION
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Finacle
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Flexcube
Module 10 : Assets Sale
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Auto Loan
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Personal Loan
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Home Loan
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Loan Against Property
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Agri Loan
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Credit Cards
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Business loans
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SME Loans
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Document Verification Sites – PAN Card, Dl & Aaadhar