Module 1: RETAIL BANKING
-
Overview of Banking & Finance
-
Finance & Accounting Fundamentals
-
RBI – Roles / Functions
-
Banking Structure & its functions
-
Type of Customer
-
KYC/AML Guidelines
-
Documentation – CASA
-
NRE / NRO / EEFC & RFC Account
-
Cash Operations
-
Fund Transfer – RTGS/NEFT/IMPS/NACH
-
Clearing Operations & CTS
-
Third Party Products – Sale & Service
-
Account Services(Non-financial)
-
Customer Grievance Handling
-
Deliverable Management
-
ATM Operations
-
Lobby Management
Module 2: REGULATORY GUIDELINES
​​
-
Customer Service
-
BCSBI & Labour Law Compliance
-
POSH (Prevention Of Sexual Harassment at Work Place)
-
RBI , NHB ,RERA, FEMA and Anti-Money Laundering
Module 3: BANKING SALES
-
Selling Skills
-
Relationship Management
-
KYC Guidelines
-
Cross Selling
Module 4: RISK MANAGEMENT
-
Preventive Vigilance
-
Document Verification Sites – PAN Card, Dl & Aaadhar
-
e-Surveillance & Data Capturing
Module 5: DIGITAL BANKING
-
Digital Banking Channels & Products
-
Branchless Banking
-
Marketing of Digital Banking Products
-
Payment Systems
Module 6: PROFESSIONAL EXCELLANCE
-
Communication Skills
-
Business Etiquettes
-
Mock Interviews, Group Discussion
Module 7: RETAIL TRADE
-
Balance of Payment & Trade
-
FEMA / EXIM / FEDAI Guidelines
-
ICC Rules – Incoterms/URC/URR
-
Documentation – Bill of Exchange/Invoice/Bill of lading & Airway Bill
-
Letter of Credit/Types & Bank Guarantee
-
Imports – Buyers Credit & Merchant
-
Pre/Post Shipment Exports
-
International Finance – Libor/Loan Syndication
-
Risk – Currency Risk, Country Risk, Credit Risk, Exchange Risk & Legal Risk
Module 8: MS EXCEL
-
Basics of Excel & Formulas
-
VLookup & HLookup
-
Pivot Table
-
Important Functions
Module 9: CORE BANKING SOLUTION
-
Finacle
-
Flexcube
Module 10 : Assets Sale
-
Auto Loan
-
Personal Loan
-
Home Loan
-
Loan Against Property
-
Agri Loan
-
Credit Cards
-
Business loans
-
SME Loans
-
Document Verification Sites – PAN Card, Dl & Aaadhar